Conference Registration & Breakfast
7:00 a.m. – 8:00 a.m.
Opening Panel
8:00 a.m. – 9:15 a.m.
Provoking Disruption on the
Great Resignation Time
Vanessa Alvarado
Technical Development Director – Global Manufacturing Operations at Stryker
Manuel Cuevas-Trisán
Vice President for Human Resources at Harvard
Marcelino Zayas-Vendrell
HR Director Customer Service & Support at Microsoft
Moderator:
Daisy Aguilar Guzmán
Senior Director HR Transformation & Optimization at Medtronic
Sponsored by:
Room: Ballroom
Competencies: Leadership & Navigation, Relationship Management, Critical Evaluation, Communication
HR Expertise Domain: People
Functional Area: HR Strategic Planning
Summary:
There is no doubt that we live in times of disruption. As Human Resources professionals we can’t remain immobile, we should be the ones accelerating changes. This session will help you learn how other HR Professionals, all Puerto Ricans leading the staff of renowned companies in the United States, have successfully implemented changes in their teams impacting business goals. In this panel, this group of leaders will guide us through their experiences, challenges, and achievements so you will get tactics and strategies on how to handle situations of such adversity, challenging and empowering your employees and the organization to replace the old routines and welcome the new ways of working.
Conference Registration & Breakfast
7:30 a.m. – 8:00 a.m.
Opening Panel
8:00 a.m. – 9:15 a.m.
Provoking Disruption on the
Great Resignation Time
Vanessa Alvarado
Technical Development Director – Global Manufacturing Operations at Stryker
Manuel Cuevas-Trisán
Vice President for Human Resources at Harvard
Marcelino Zayas-Vendrell
HR Director Customer Service & Support at Microsoft
Moderator:
Daisy Aguilar Guzmán
Senior Director HR Transformation & Optimization at Medtronic
Sponsored by:
Room: Ballroom
Competencies: Leadership & Navigation, Relationship Management, Critical Evaluation, Communication
HR Expertise Domain: People
Functional Area: HR Strategic Planning
Summary:
There is no doubt that we live in times of disruption. As Human Resources professionals we can’t remain immobile, we should be the ones accelerating changes. This session will help you learn how other HR Professionals, all Puerto Ricans leading the staff of renowned companies in the United States, have successfully implemented changes in their teams impacting business goals. In this panel, this group of leaders will guide us through their experiences, challenges, and achievements so you will get tactics and strategies on how to handle situations of such adversity, challenging and empowering your employees and the organization to replace the old routines and welcome the new ways of working.
Conference Registration & Breakfast
7:30 a.m. – 8:00 a.m.
Opening Panel
8:00 a.m. – 9:15 a.m.
Provoking Disruption on the
Great Resignation Time
Vanessa Alvarado
Technical Development Director – Global Manufacturing Operations at Stryker
Manuel Cuevas-Trisán
Vice President for Human Resources at Harvard
Marcelino Zayas-Vendrell
HR Director Customer Service & Support at Microsoft
Moderator:
Daisy Aguilar Guzmán
Senior Director HR Transformation & Optimization at Medtronic
Sponsored by:
Room: Ballroom
Competencies: Leadership & Navigation, Relationship Management, Critical Evaluation, Communication
HR Expertise Domain: People
Functional Area: HR Strategic Planning
Summary:
There is no doubt that we live in times of disruption. As Human Resources professionals we can’t remain immobile, we should be the ones accelerating changes. This session will help you learn how other HR Professionals, all Puerto Ricans leading the staff of renowned companies in the United States, have successfully implemented changes in their teams impacting business goals. In this panel, this group of leaders will guide us through their experiences, challenges, and achievements so you will get tactics and strategies on how to handle situations of such adversity, challenging and empowering your employees and the organization to replace the old routines and welcome the new ways of working.
Speaker
9:20 a.m. – 10:30 a.m.
An EEOC Update from
Inside the Beltway:
What to Expect
Keith E. Sonderling,
EEOC Commissioner
Room: Ballroom
Competencies: Relationship Management, Consultation, Critical Evaluation. Workplace.
Functional Area: US Employment Law and Regulations
Summary:
U.S. Equal Employment Opportunity Commission (EEOC) Commissioner, Keith E.
Sonderling will discuss EEOC nationwide policy, regulatory, and enforcement developments. Commissioner Sonderling will provide an inside look into the activities of the Commission, including recent trends and national discrimination statistics, provide examples of recent notable enforcement and litigation cases, and discuss what priorities and initiatives to expect from the agency.
Speaker
9:20 a.m. – 10:30 a.m.
An EEOC Update from
Inside the Beltway:
What to Expect
Keith E. Sonderling,
EEOC Commissioner
Room: Ballroom
Competencies: Relationship Management, Consultation, Critical Evaluation. Workplace.
Functional Area: US Employment Law and Regulations
Summary:
Change has been widely discussed from the ancient Greek philosophers to the modern era professionals. Each one has pointed out in their own way, the acceptance of the human being, the psychological impacts, and how we come to accept change. These dialogue spaces, or SHRM Talks, will focus on how Human Resources professionals can empower organizations and lead their teams to be receptive to change. To have a mindset towards constant evolution, striving for more, beyond what is imaginable. Will discuss this in an integrated way, from two perspectives, one legal and one psychological, recognizing the differences and our role while managing performance gaps, toxic workplace, and mental health issues at work.
Networking @Exhibitor’s Break
10:30 a.m. – 11:00 a.m.
- Medical Card System, Inc. /
- MCS
- FHC - First Healthcare
- Interboro Inc., a UKG Company
- ManpowerGroup
- Automatic Data Processing
- Triple-S
- AppleOne
- Busy Season Staffing Solutions
- Aon Risk Solutions
- Outsourcing Solutions International, LLC. (alchavo.com)
- Fidelis Solutions LLC
- HR Remarkable Talent. LLC.
- Joyeria Madrid
- Great Job Rewards
- Humana
- Triangle Dealers
SHRM Talks
11:00 a.m. – 12:00 p.m.
Gabriel Maldonado González
Secretario del Departamento del Trabajo y Recursos Humanos
Q&A: Labor Reform Law
Rolando Pierre Núñez
Vice President Operations Dominican Republic & Puerto Rico at FiDelis Talent Solutions
Room: Ballroom
Competencies: Business Acumen, Relationship Management, Consultation, Critical Evaluation.
Functional Area: Employee Engagement & Retention
Sponsored by:
Summary:
Change has been widely discussed from the ancient Greek philosophers to the modern era professionals. Each one has pointed out in their own way, the acceptance of the human being, the psychological impacts, and how we come to accept change. This dialogue space on SHRM Talks, will focus on how Human Resources professionals can help organizations and their members to be more receptive to change. To have an approach towards constant evolution, beyond what is imaginable, from a psychological perspective. Recognize the difference between performance problems, toxic workplace, and mental health issues at work.
SHRM Talks
11:00 a.m. – 12:00 p.m.
Carrie Cherveny
Senior Vice President, Strategic Client Solutions and Compliance at HUB International
Rolando Pierre Núñez
Vice President Operations Dominican Republic & Puerto Rico at FiDelis Talent Solutions
Room: Ballroom
Competencies: Business Acumen, Relationship Management, Consultation, Critical Evaluation.
Functional Area: Employee Engagement & Retention
Sponsored by:
Summary:
Change has been widely discussed from the ancient Greek philosophers to the modern era professionals. Each one has pointed out in their own way, the acceptance of the human being, the psychological impacts, and how we come to accept change. These dialogue spaces, or SHRM Talks, will focus on how Human Resources professionals can empower organizations and lead their teams to be receptive to change. To have a mindset towards constant evolution, striving for more, beyond what is imaginable. Will discuss this in an integrated way, from two perspectives, one legal and one psychological, recognizing the differences and our role while managing performance gaps, toxic workplace, and mental health issues at work.
MEGA Lunch
Ceremony Lunch / Raffle Prizes
12:00 p.m. – 1:00 p.m.
Dianna Sporcic
SHRM Field Services Director
Sponsored by:
Human Resources Department Reform:
Mission Impossible.
1:00 p.m. – 2:15 p.m.
Karla B. Rivera-Rubio, Esq.
- Member at Pizarro & González
- Professional Development Director & Member of the Board of Directors of SHRM-PR
Jorge Pizarro-García, Esq.
Capital Member at Pizarro & González
Room: Ballroom
Competencies: Business Acumen, Relationship Management, Consultation, Critical Evaluation, Communication, People, Organization, Workplace.
Functional Area: Law and Regulations.
Sponsored by:
Summary:
The past few years seem like something straight out of a movie. Managing employees in these circumstances has been an impossible mission. In this seminar, experienced labor lawyers will lead us to understand why, from a legal perspective, in this new era, we must start from zero all our strategies. Discard our old habits and traditional practices. We must reinforce the pillars of our operation, including the administration, culture, supervisors, employees, and our procedures. Through knowledge of the changes in labor legislation, we will be able to adapt each of these pillars to the new perspectives. That is how we can achieve and integrate a modern and qualified workforce.
Empowering Differences
2:20 p.m. – 3:30 p.m.
Ashley T. Brundage
Room: Ballroom
Competencies: Global & Culture Effectiveness, People, Workplace.
Functional Area: Diversity and Inclusion.
Sponsored by:
Summary:
Empowering Differences is the intentional action of using power and authority for yourself or others while positioning ways in which you are not the same as the people around you. Leveraging your differences, what makes you unique, to empower yourself and others to make real change happen. Founded as a 4-Step Process of Empowerment, Ashley will cover how to use these 4 steps as well as preview some of the Empowering Actions found in the final step. Be prepared to have takeaways on how we can use Access, Inclusion, and Empower as key actions to help others drive more empowerment.
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
3:45 p.m. – 5:00 p.m.
John R. DiJulius
Room: Ballroom
Competencies: Relationship Management, Consultation, Critical Evaluation. Workplace.
Functional Area: COMMUNICATION, RELATIONSHIP MANAGEMENT & CONSULTATION
Sponsored by:
Summary:
John R. DiJulius III is considered the authority on world-class customer service and is the author of four books on customer experience. At this presentation you’ll discover how all your employees can have compassion & empathy for your customers; how to create a customer service vision statement; how to create non-negotiable standards that every team member may follow. Learn how numerous companies have made customer service their biggest competitive advantage.
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
3:45 p.m. – 5:00 p.m.
John R. DiJulius
Room: Ballroom
Competencies: Relationship Management, Consultation, Critical Evaluation. Workplace.
Functional Area: COMMUNICATION, RELATIONSHIP MANAGEMENT & CONSULTATION
Sponsored by:
Summary:
John R. DiJulius III is considered the authority on world-class customer service and is the author of four books on customer experience. At this presentation you’ll discover how all your employees can have compassion & empathy for your customers; how to create a customer service vision statement; how to create non-negotiable standards that every team member may follow. Learn how numerous companies have made customer service their biggest competitive advantage.
Stand Outs & Services Talks
Stand Outs & Services Talks • 5:00 p.m. – 5:30 p.m.
Summary:
Be ready to this best practices and industry leaders showcase. In this networking space, you will meet and greet key Human Resources partners and providers that can take your department and RH impact to the business to a whole new level.
Companies:
Social Activity
Networking, Music, and Cocktail
5:30 p.m. – 6:30 p.m.
Sponsored by:
Our Sponsors
